Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
Are KOI footwear products 100% vegan?
Yes, we are proud to be a 100% vegan brand. We do not use any animal-derived materials or glues in our production process, ensuring all our footwear is PETA-approved.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range between 7-14 business days.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.
Do you offer student discounts?
Absolutely! We offer a 10% discount for students through StudentBeans and UNiDAYS. Simply verify your student status at checkout to apply the savings.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for flexible budgeting.
How do I know which size to order?
Most of our styles run true to size, but we recommend checking the specific size guide on the product page. If you are between sizes, we generally suggest sizing up for boots and sizing down for sandals.